FAQs

After your order is successfully paid, we will send you a tracking number with the carrier via Email (usually Fedex, UPS, USPS tracking number)

Correct! As long as you use the prepaid shipping label we provide, we will pay the return shipping fee to you. To receive a prepaid shipping label, please email us. Be sure to tell us your order number, which item you want to return, and the reason for the return. Please note that we cannot refund any return shipping fees if you do not use the prepaid label we provide. As long as the items are unused and in their original packaging, we can issue a full refund. Please read our full return policy in detail here.

If you can add an item to your cart on our website, it means the item is in stock. Orders received before 1pm CDT, Monday through Friday will be shipped the same day. Orders received after 1pm CDT will ship the next business day. Our standard shipping method will arrive within 3 – 8 business days. We do not offer fast delivery. Business days do not include Saturdays, Sundays and public holidays.

Sometimes, when ordering more than 1 item, we may not have enough in stock for immediate shipping. In these rare cases, we will contact you promptly to ask you how to proceed. Healthcare mats will be shipped directly from the manufacturer and require extra days for shipping. Please see product pages for shipping time frames on these items. All other items ship from our warehouse the next business day. Once your order is prepared for delivery, you will receive an email notification with the scheduled delivery date and tracking information.

Yes! We ONLY sell first quality merchandise that we purchase directly from the manufacturers and we are an authorized retailer for every brand that we offer. Sometimes customers see us selling an item at a very low price, but rest assured that it is always first quality.

We strive to offer the lowest prices on all of the items that we sell. We are even able to negotiate special deals with our suppliers and have many items that are exclusive to Cutlery and More at terrific values. In the unlikely event that you find the same item elsewhere for less, just reach out to us and we will do our best to match the price.

Please note that we cannot price match for certain sellers or situations, these include but are not limited to:
eBay or some third-party Amazon sellers, as we only sell first quality merchandise and sometimes second quality merchandise pops up on those websites.
Credit card offers.
Items that are advertised as limited-quantity, limited-time, out-of-stock, used, clearance, etc.
Typographical and other pricing errors.
Prices that only display on a website after log in.
Paid membership club and paid loyalty programs.

Currently, we do not ship internationally. Please note that all prices on our website are in US dollars.

We currently ship with Fedex, UPS, USPS.

We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us as soon as possible at Email: info@spudu.net or Live Chat. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.

We collect state sales tax on items shipping to the following states: IA

In other states where we don’t collect sales tax, it may be the customer’s responsibility to assure that all appropriate state use taxes are paid.

We accept payment via our PayPal checkout, where you may use any card or balance associated with your PayPal account. Sorry, but we do not accept checks or money orders.

Items may be returned as long as they are unused and include all original parts and packaging. Items returned within 30 days from the date of purchase are eligible for a refund. Refunds will be issued back to the original payment method

We will not accept the return of any used items, nor will we accept any returns after 30 days from the date of purchase. All items must be returned in the original packaging. In the event that a returned item causes the original order to no longer qualify for any gift with purchase that may have been offered originally, the gift(s) must also be returned in order to receive a full refund.

To make a return:
1.Email us return@spudu.net . Be sure to let us know your order number, the items you would like to return and the reason for returning.
2.Package all items securely and safely into the original shipping box. Print and tape the prepaid label provided by our Customer Service Team to the outside of the shipping box. Be sure to include all original parts and packaging.
3.Drop off at your local UPS, Fedex or USPS Store
4.Please allow up to 7 business days for us to process your return. Refunds will be issued back to the original payment method or, if requested, issued in the form of a Cutlery and More gift card that will be sent via email.

Any items returned to us without contacting prior, will be refused.

Yes! As long as you use a prepaid shipping label provided by us, we will cover your return shipping charges. To get a prepaid shipping label, please contact us. Be sure to let us know your order number, which items you would like to return and a reason for the return. Please note that we are not able to reimburse any return shipping charges if you do not use our provided prepaid label. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details .

We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us info@spudu.net or Live Chat. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.

Please email us for a prepaid return label. Be sure to include your order number and explain the issue with the item(s) that you have received and your preferred resolution. Our Customer Service Team is happy to quickly assist you with a replacement or a refund. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details .

Correct! We offer Free Standard Shipping (up to 3 – 8 business days) to the US on all orders. “Business days do not include weekends or public holidays. Estimated delivery date will be displayed upon successful payment and tracking will be sent to your email detailing specific delivery date and time.

At this time, we are unable to ship to PO Boxes or APO/FPO addresses

To change or cancel your order, email us info@spudu.net or Live Chat. Please note that we strive to ship your order as quickly as possible and sometimes we are unable to make any changes, but we will try our best. Order changes and cancellations cannot be made after your order has been packaged and prepared for shipment.

We typically do not require a signature upon delivery. However, if Shipping Service is unable to leave the package in a secure location, they may require a signature. This may include apartment buildings, gated homes and communities, condo complexes, etc.

Orders placed by 1pm CDT will be shipped out that same business day. Orders placed after 1pm CDT will be shipped out the following business day. Business days do not include weekends, holidays or days that Shipping Service does not operate, such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.

Yes! We ship to Alaska and Hawaii . You will receive your order within 8 business days after shipment.

Currently, we do not ship internationally. Please note that all prices on our website are in US dollars.